Frequently Asked Questions

Everything you need to know about your JLR Investigates order.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy on all unworn and unused items. Please ensure original tags are attached and the item is in its original packaging to qualify for a full refund.

How can I track my shipment?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.

Do you offer international shipping?

Yes, JLR Investigates ships to most countries worldwide. Please note that customers are responsible for any customs fees or import duties incurred at the border.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

What should I do if my item arrives damaged?

If your order arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage and your order number so we can arrange a replacement.